ITIL

1. 01-05 Etom And Itil - Huang.pdf142.5KB
2. 019_pp7.ppt1.25MB
3. 07-0240 Telecom Solutions folder revD.pdf163.11KB
4. 2_PWC - IT Risk Management with Cobit.pdf562.79KB
5. 4aa0-0183enw.pdf76.06KB
6. _gost_r_iso_9000-2001.doc712.5KB
7. _gost_r_iso_9001-2001.doc455KB
8. APG-UnderstandProcessApproach.doc102KB
9. buiness process +quality management.pdf20.87KB
10. Cambridge_Strategy_Publications_-_The_Service_Management_Audit._Nine-step_Assesment_.rar3.12MB
11. Central_Computer_and_Telecommunications_Agency_-_ITSM_Case_Study.rar3.55MB
12. Charles_T._Betz__-_Data_Architecture_for_ITSM.rar835.48KB
13. Cisco_Press_-_Practical_Service_Level_Management.Delivering_High-Quality_Web-Based_Services.rar1.37MB
14. Cobit Control Assessment Questionnaire Template.doc148KB
15. COBIT Documentation.rar4.94MB
16. CobiT vs ITIL.pdf41.52KB
17. Datasheet_eTOM_05.pdf163.46KB
18. default.rar138.94KB
19. Easytec Solutions - ITIL.Toolkit Service Level Agreement (SLA).rar122.13KB
20. Elsevier-_Managing_the_Risks_of_IT_Outsourcing_-_I.Tho_.rar930.26KB
21. Enhanced Telecom Operations Map (eTOM).pdf476.13KB
22. EX0-100_troytec_ITIL_Foundation_Certificate_in_IT_Service_Management__EXIN__v1.0_158q.rar209.06KB
23. extras.rar64.86MB
24. g510-3680-00-a-strategic-approach-to-telecom-cost-optimization.pdf772.56KB
25. Gartner_-_A_Guide_to_Successful_SLA_Development_and_Management.rar171.5KB
26. HP - IT Service Management Reference Model.rar24.86MB
27. HP_-_ITIL_Essentials_for_IT_Service_Management.Student_Workbook.rar23.91MB
28. Introduction-to-ISO-9000.pdf210.25KB
29. ISO 9001-2000 Quality Management System Design.rar979.47KB
30. IT Assurance Guide - CobiT 4.1 (2007).pdf1.29MB
31. IT Problem Management - Prentice Hall.rar1.6MB
32. IT_Service_Management.A_Companion_to_ITIL.rar634.83KB
33. ITIL - основа концепции управления ИТ-сервисами.rar155.71KB
34. ITIL 3.rar363.27KB
35. ITIL Application Management.rar2.81MB
36. ITIL Essentials for IT Service Management (HP education Services).pdf29.43MB
37. Itil Hp Student Guide.pdf24.89MB
38. ITIL ICT Infrastructure Management.rar3.52MB
39. ITIL Planning to Implement Service Management.rar3.03MB
40. ITIL Service Delivery.rar3.78MB
41. ITIL Service Management Foundation (Sun Services Education).pdf28.27MB
42. ITIL Поддержка услуг.rar20.39MB
43. ITIL на практике.rar120.01KB
44. ITIL_Based_ITSM_The_Application_Developers_View.rar317.22KB
45. itil_cobit_balancedscorecard.pdf1.28MB
46. ITIL_Glossary.rar85.58KB
47. ITIL_method.rar395.17KB
48. ITIL_ServiceSupport_2.1.rar6.66MB
49. ITIL_v3_[torrents.ru].rar11.42MB
50. Itilium.rar26.52MB
51. ITILupdate.rar36.38KB
52. ITSM Введение ИТ Сервис-менеджмент.rar22.72MB
53. itSMF - An Introductionary Overview of ITIL. Pocket Guide.rar2.33MB
54. ITSMF - IT Service Management - 2003.rar5.9MB
55. John_Wiley___Sons_-_Information_Technology_Outsourcing_Transactions_-_Process__Strategies__an.rar5.92MB
56. John_Wiley___Sons_-_Integrating_Service_Level_Agreements.Optimizing_Your_OSS_For_SLA.rar6.2MB
57. Kluwer - Project Management for Telecommunication Managers.pdf11.42MB
58. McGraw.Hill.IT.Auditing.Dec.2006.rar3.05MB
59. Mcgraw_Hill_Software_Project_Management_2nd_Edition.rar15.89MB
60. me-itil-sdp-helpdesk-smb.rar148.11KB
61. Microsoft_SMF_Guide.rar9.89MB
62. MOF.rar10.43MB
63. NSD.itsm.Kazan.rar3.57MB
64. O_Reilly_-_Essential_Microsoft_Operations_Manager.rar5.63MB
65. OGC_Books_lightweight.rar19.83MB
66. OGC_Prince2_3E_2002.rar2.07MB
67. OSSBIZ4%20Martin%20Huddleston%20and%20Nigel%20Phillips%20ver2.ppt1.32MB
68. Prentice_Hall_-_IT_Services_Costs__Metrics__Benchmarking_and_Marketing.rar1.05MB
69. Price - COBIT - ITIL - ISO 17799.pdf1.68MB
70. Price - COBIT - ITIL - ISO 17799.ppt2.85MB
71. Process_Modeling_and_Simulation_with_ITIL_Framework.rar3.39MB
72. PWC_-_CobiT_ITIL_and_ISO17799.How_to_use_them_in_conjunction.rar509.87KB
73. ReallyUsefulEbooks_0132425939_IBM.Press.Implementing.ITIL.Configuration.Management.Jan.2008.eBook-BBL.pdf1.47MB
74. Representative process flows.pdf2.85MB
75. Reversing Secrets of Reverse Engineering (Apr 2005).rar3.86MB
76. Service_Level_Management_SLA.rar663.67KB
77. Study Paper of China 27 June 2006_NEW.pdf126.3KB
78. survey10thcycle.pdf1.01MB
79. Syngress - Itpliance Using Cobit And Open Source Tools - Sarbanes Oxley.pdf6.98MB
80. Syngress_-_Sarbanes_Oxley_IT_Compliance_Using_COBIT_and_Open_Source_Tools_-_2005.rar1.61MB
81. T-REC-E.802-200702-I!!PDF-E.pdf294.34KB
82. T-REC-G.1000-200111-I!!PDF-E.pdf100.62KB
83. T-REC-M.3050-200405-I!Sup3!PDF-E.pdf932.42KB
84. T-REC-M.3050-200405-S!Sup1!PDF-E.pdf1.28MB
85. T-REC-M.3050-200405-S!Sup2!PDF-E.pdf353.96KB
86. T-REC-M.3050-200702-I!Sup2!PDF-E.pdf287.79KB
87. T-REC-M.3050-200702-I!Sup2!PDF-R.pdf560.5KB
88. T-REC-M.3050-200702-I!Sup4!PDF-E.pdf1.37MB
89. T-REC-M.3050.0-200407-S!!PDF-E.pdf213.85KB
90. T-REC-M.3050.1-200703-I!!PDF-E.pdf939.71KB
91. T-REC-M.3050.2-200703-I!!PDF-E.pdf2.17MB
92. telecom_management.pdf184.85KB
93. Telemanagement Forum NGOSS and eTOM.ppt1.15MB
94. The Itil Foundation Exam Study Guide 3rd Edition.doc10.65MB
95. The Official Introduction to the ITIL Service Lifecycle.PDF6.14MB
96. TMFC1859%20eTOM%20Overview.pdf478.24KB
97. us_bnet_telecompredictions_Jan08.pdf733.78KB
98. XWAVE - ITIL Overview.rar236.45KB
99. ~uTorrentPartFile_1E22B3C7.dat591.53KB
100. Государственный стандарт РФ ГОСТ Р ИСО 9000-2001 'Системы менеджмента к.rar82.94KB