Pluralsight - Practical Cisco UCCX Scripting Techniques
| 文件类型 | 收录时间 | 最后活跃 | 资源热度 | 文件大小 | 文件数量 |
|---|---|---|---|---|---|
| 视频 | 2018-2-8 21:17 | 2024-12-30 01:27 | 172 | 957.64 MB | 42 |
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文件列表
- 01 Introducing the IVR Development Workflow/01 01 Course Introduction.mp46.33MB
- 01 Introducing the IVR Development Workflow/01 02 Gathering Requirements.mp420.14MB
- 01 Introducing the IVR Development Workflow/01 03 Understanding Scripts and Applications.mp49.9MB
- 01 Introducing the IVR Development Workflow/01 04 Deploying a Script as an Application in the UCCX Administrator.mp421.8MB
- 02 Creating Your First IVR Application/02 01 Module Introduction _ Introducing the UCCX Script Editor.mp416.19MB
- 02 Creating Your First IVR Application/02 02 Reviewing the Business Requirements.mp44.48MB
- 02 Creating Your First IVR Application/02 03 Discussing the Design of This IVR.mp49.35MB
- 02 Creating Your First IVR Application/02 04 Programming Our IVR in the UCCX Script Editor.mp466.87MB
- 02 Creating Your First IVR Application/02 05 Basic IVR Debugging.mp420.23MB
- 02 Creating Your First IVR Application/02 06 Module Summary.mp44.09MB
- 03 Dealing with Time of Day/03 01 Module Introduction and Time of Day Considerations.mp416.82MB
- 03 Dealing with Time of Day/03 02 Call Flow Overview.mp42.84MB
- 03 Dealing with Time of Day/03 03 Modifying Our IVR for Time of Day in the UCCX Script Editor.mp452.05MB
- 03 Dealing with Time of Day/03 04 Module Review.mp41.86MB
- 04 Dealing with Day of Week/04 01 Module Introduction _ Day of Week Considerations.mp411.76MB
- 04 Dealing with Day of Week/04 02 Call Flow Overview.mp45.2MB
- 04 Dealing with Day of Week/04 03 Modifying Our IVR for Day of Week in the UCCX Script Editor.mp427.84MB
- 04 Dealing with Day of Week/04 04 Module Review.mp41.22MB
- 05 Using Subflows/05 01 An Introduction to Subflows.mp412.59MB
- 05 Using Subflows/05 02 Examining the hours.xml File.mp43.95MB
- 05 Using Subflows/05 03 Understanding the Business Hours Subflow.mp427.18MB
- 05 Using Subflows/05 04 Calling the Business Hours Subflow.mp424.61MB
- 06 Holiday Schedules/06 01 Introducing Holiday Schedules.mp46.81MB
- 06 Holiday Schedules/06 02 How a Holiday Check Subflow Works.mp427.16MB
- 06 Holiday Schedules/06 03 Integrating a Holiday Check Subflow with Your IVR Application.mp455.88MB
- 07 Recording Prompts/07 01 Understanding Prompts.mp45.67MB
- 07 Recording Prompts/07 02 Creating a Prompt Recorder Application.mp457.71MB
- 07 Recording Prompts/07 03 Module Summary and Review.mp43.18MB
- 08 Adding Administrative Control/08 01 Administrative Control Overview.mp410.57MB
- 08 Adding Administrative Control/08 02 Adding Administrative Control to Your IVR.mp456.86MB
- 08 Adding Administrative Control/08 03 Creating an Administrative IVR.mp436.16MB
- 09 Accessing Database Information/09 01 Introducing Database Access Concepts.mp417.38MB
- 09 Accessing Database Information/09 02 Configuring the Database Driver in UCCX.mp49.64MB
- 09 Accessing Database Information/09 03 Writing a Database Access Subflow.mp427.25MB
- 09 Accessing Database Information/09 04 Integrating Database Access into Your IVR.mp459.06MB
- 10 Basic ACD/10 01 Module Introduction _ ACD Concepts.mp414.37MB
- 10 Basic ACD/10 02 A Look at Cisco's Default Queuing Script.mp420.05MB
- 10 Basic ACD/10 03 Adding Basic Queuing to Our Custom IVR.mp432.18MB
- 10 Basic ACD/10 04 Testing Our Basic Queuing Logic.mp415.87MB
- 10 Basic ACD/10 05 Adding Queue Messages.mp420.7MB
- 10 Basic ACD/10 06 Leveraging Position in Queue and Estimated Wait Time Options.mp466.68MB
- 10 Basic ACD/10 07 Opt-out Possibilities, Final Thoughts, and Module Review.mp447.16MB
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