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[DesireCourse.Net] Udemy - Salesforce Service Cloud Consultant Certification Course
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2021-5-12 12:35
2024-11-23 04:50
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1.87 GB
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文件列表
1. Introduction and Getting Started/1. Getting Started Introduction.mp4
12.56MB
1. Introduction and Getting Started/2. Signing Up for a Free Salesforce Account.mp4
7.65MB
1. Introduction and Getting Started/4. Logging into Salesforce and Switching Between Lightning and Classic.mp4
3.96MB
1. Introduction and Getting Started/5. Downloading and Reviewing the Service Cloud Consultant Certification Exam Guide.mp4
17.22MB
1. Introduction and Getting Started/6. Assigning the Service Cloud and Knowledge User Feature Licenses.mp4
3.5MB
10. Release Readiness and Updates/1. Adding a Path to the Case Object - Spring '18 Release.mp4
9.93MB
11. Next Steps/1. Next Steps Introduction.mp4
2.95MB
11. Next Steps/2. Registering for the Service Cloud Consultant Certification.mp4
11.04MB
11. Next Steps/3. Taking the Exam – Online vs. On-site.mp4
38.69MB
11. Next Steps/4. Test Taking Strategies – Improve Your Odds of Passing the First Time.mp4
36.04MB
11. Next Steps/5. Final Thoughts and a Word of Thanks.mp4
5.61MB
2. Industry Knowledge/1. Industry Knowledge Introduction.mp4
4.61MB
2. Industry Knowledge/10. Contact Center Components and How They Solve Business Challenges.mp4
11.46MB
2. Industry Knowledge/2. Installing Service and Support Dashboards to Measure Contact Center Metrics.mp4
16.3MB
2. Industry Knowledge/3. Contact Center KPIs.mp4
15.9MB
2. Industry Knowledge/4. Contact Center Business Challenges and How Salesforce Helps.mp4
7.46MB
2. Industry Knowledge/5. Use Cases and Benefits for Different Interaction Channels.mp4
14.79MB
2. Industry Knowledge/6. Challenges and Considerations for Business Continuity in the Contact Center.mp4
5.89MB
2. Industry Knowledge/7. Exam Guide Sample Question #1.mp4
10.75MB
2. Industry Knowledge/8. Types of Contact Centers and Displaying the Service Console.mp4
18.77MB
2. Industry Knowledge/9. KCS Core Tenets and a Glimpse of the Service Setup Menu and Salesforce Knowledge.mp4
8.53MB
3. Implementation Strategies/1. Implementation Strategies Introduction.mp4
4.25MB
3. Implementation Strategies/2. Typical Phases of a Consulting Engagement and Creating Custom Objects and Fields.mp4
43.04MB
3. Implementation Strategies/3. Contact Center Deployment Strategies.mp4
15.2MB
4. Service Cloud Solution Design/1. Service Cloud Solution Design Introduction.mp4
2.64MB
4. Service Cloud Solution Design/10. Service Console Macros.mp4
30.85MB
4. Service Cloud Solution Design/11. Service Console Integration Toolkit and Lightning Console JavaScript API.mp4
39.62MB
4. Service Cloud Solution Design/12. Adjusting the Service Console Settings.mp4
18.45MB
4. Service Cloud Solution Design/13. Exam Guide Sample Question #2.mp4
9.66MB
4. Service Cloud Solution Design/2. Analyzing Customer Requirements for Service Cloud Solution Design.mp4
17.59MB
4. Service Cloud Solution Design/3. Extending the Service Cloud with Custom Application Development and Third-Party.mp4
9.66MB
4. Service Cloud Solution Design/4. Key Components for Performance Optimization and Creating a Validation Rule.mp4
21.41MB
4. Service Cloud Solution Design/5. User Experience Requirements Solved by the Salesforce Lightning Service Console.mp4
13.16MB
4. Service Cloud Solution Design/6. Salesforce Lightning Service Console Custom List Views and Creating a New User.mp4
44.28MB
4. Service Cloud Solution Design/7. Service Console Interaction Logs (Salesforce Classic Only).mp4
31.73MB
4. Service Cloud Solution Design/8. Service Console Custom Components.mp4
21.6MB
4. Service Cloud Solution Design/9. Service Console Keyboard Shortcuts.mp4
5.95MB
5. Knowledge Management/1. Knowledge Management Introduction.mp4
2.6MB
5. Knowledge Management/10. Exam Guide Sample Question #3 - Public Groups and Assigning Article Actions.mp4
20.38MB
5. Knowledge Management/11. Exam Guide Sample Question #5.mp4
6.88MB
5. Knowledge Management/2. Enabling Salesforce Knowledge and the Knowledge Article Lifecycle.mp4
31.82MB
5. Knowledge Management/3. Managing Knowledge Adoption and Maintenance.mp4
25.74MB
5. Knowledge Management/4. Creating Knowledge Data Categories Groups and Data Categories.mp4
22.1MB
5. Knowledge Management/5. Creating Knowledge Article Record Types and Assigning Page Layouts.mp4
20.21MB
5. Knowledge Management/6. Turning on the Knowledge Sidebar in the Service Console.mp4
24.11MB
5. Knowledge Management/7. Knowledge Publishing Workflow.mp4
28.43MB
5. Knowledge Management/8. Knowledge Data Migration Strategies.mp4
10.5MB
5. Knowledge Management/9. Knowledge vs. Solutions.mp4
8.05MB
6. Interaction Channels/1. Interaction Channels Introduction.mp4
9.1MB
6. Interaction Channels/10. Chat Interaction Channel – Web Chat (Live Agent).mp4
8.19MB
6. Interaction Channels/11. Enabling Live Agent and Creating Live Agent Users.mp4
6.9MB
6. Interaction Channels/12. Creating Live Agent Skills.mp4
7.16MB
6. Interaction Channels/13. Creating Live Agent Configurations.mp4
19.49MB
6. Interaction Channels/14. Creating Live Agent Deployments.mp4
4.53MB
6. Interaction Channels/15. Setting Up Live Agent in the Salesforce Console.mp4
6.38MB
6. Interaction Channels/16. Creating Chat Buttons.mp4
25.33MB
6. Interaction Channels/17. Enabling OmniChannel and Creating Service Presence Status.mp4
6.08MB
6. Interaction Channels/18. Adding the Supervisor Panel to the Salesforce Console.mp4
16.23MB
6. Interaction Channels/19. Social Media Interaction Channel.mp4
23.27MB
6. Interaction Channels/2. Understanding and Implementing Multiple Support Processes.mp4
11.12MB
6. Interaction Channels/20. Chatter Groups as Internal Interaction Channels.mp4
16.58MB
6. Interaction Channels/21. Exam Guide Sample Question #4.mp4
4.62MB
6. Interaction Channels/22. Interaction Channels UI Design Considerations.mp4
30.92MB
6. Interaction Channels/23. Case Feed Configuration and Customization.mp4
28.25MB
6. Interaction Channels/24. Adding and Configuring the Email Action to the Case Feed.mp4
19.76MB
6. Interaction Channels/25. Interaction Channels Profile Design Considerations.mp4
21.61MB
6. Interaction Channels/26. Interaction Channels Objects to Expose Design Considerations.mp4
19.47MB
6. Interaction Channels/27. Interaction Channels Sharing Model Design Considerations.mp4
23.77MB
6. Interaction Channels/28. Interaction Channels Reporting Design Considerations.mp4
27.49MB
6. Interaction Channels/29. Kan Ban View and Case Feed Page Layout Assignments.mp4
27.37MB
6. Interaction Channels/3. Mobile Interaction Channel and Creating a Mobile Case Record Type.mp4
8.4MB
6. Interaction Channels/4. Telephony (aka ‘phone’) Interaction Channel.mp4
8.55MB
6. Interaction Channels/5. Email Interaction Channel and Creating an Email Case Record Type.mp4
6.36MB
6. Interaction Channels/6. Email to Case vs. On-Demand Email to Case and Configuring a Routing Address.mp4
26.41MB
6. Interaction Channels/7. Adding Emails Related List to Cases Page Layout.mp4
20.55MB
6. Interaction Channels/8. Configuring Email Templates for Effective Case Communications.mp4
12.04MB
6. Interaction Channels/9. Web Interaction Channel.mp4
17.31MB
7. Case Management/1. Case Management Introduction.mp4
3.74MB
7. Case Management/10. Creating Omni-Channel Permission Sets.mp4
7.69MB
7. Case Management/11. Adding Omni-Channel to your Service Console Footer.mp4
13.62MB
7. Case Management/12. Adding Sidebar Components to the Service Console.mp4
18.87MB
7. Case Management/13. Adding Fields to Page Layouts and Related Lists for Improved Usability.mp4
13.21MB
7. Case Management/14. Case Escalation Design Considerations.mp4
27.39MB
7. Case Management/15. Log a Call Activity Management and Call Disposition Design.mp4
37.94MB
7. Case Management/16. Case Resolution Design Considerations – Case Closure.mp4
22.58MB
7. Case Management/17. Enabling Entitlement Management for SLA Driven Case Management.mp4
75.95MB
7. Case Management/18. Improve Agent Productivity by Bundling Multiple Case Actions in Macros.mp4
23.97MB
7. Case Management/19. Field Service Lightning.mp4
43.08MB
7. Case Management/2. Designing a Case Management Solution.mp4
5.57MB
7. Case Management/20. Final Live Agent Configurations.mp4
13.35MB
7. Case Management/21. Creating a Self-Service Community to Increase Case Deflection.mp4
57.34MB
7. Case Management/22. Visual Workflow Use Cases, Capabilities and Limitations for Case Management.mp4
76.29MB
7. Case Management/3. Case Creation Design Considerations.mp4
6.89MB
7. Case Management/4. Case Queues Configuration.mp4
21.02MB
7. Case Management/5. Case Assignment Design Considerations.mp4
46.19MB
7. Case Management/6. OmniChannel for Routing of Cases.mp4
8.69MB
7. Case Management/7. Creating Service Channels for Omni-Channel.mp4
18.51MB
7. Case Management/8. Creating Routing Configurations for Omni-Channel.mp4
22.03MB
7. Case Management/9. Creating a Presence Status for Omni-Channel.mp4
5.68MB
8. Contact Center Analytics/1. Contact Center Analytics Introduction.mp4
3.88MB
8. Contact Center Analytics/2. Contact Center Reporting Solutions.mp4
11.9MB
8. Contact Center Analytics/3. Reports and Dashboards Design Considerations.mp4
18.7MB
9. Integration and Data Management/1. Integration and Data Management Introduction.mp4
4.26MB
9. Integration and Data Management/2. Design Considerations for Large Data and Transaction Volumes.mp4
7.78MB
9. Integration and Data Management/3. Contact Center Integration Patterns.mp4
42.56MB
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